COMPLIANCE

Compliance-led healthcare logistics.

Swiftline controls healthcare shipments through documented custody, temperature evidence, controlled handover, and governed access to SOPs and client compliance packs.

Controls that create audit-ready proof.

Chain-of-custody

Custody steps are recorded at pickup, transfer, and delivery with shipment-level proof.

Temperature monitoring

Temperature-sensitive moves carry monitoring expectations and exception routing.

Controlled handover

Each handoff is verified against the accepted shipment scope and release conditions.

Proof of delivery

Completion evidence is retained for operational and client review.

OPERATING STANDARDS

Built for regulated healthcare movement.

Scope before dispatch

Shipment requirements are reviewed for handling, documentation, temperature, and regulatory fit before acceptance.

Evidence on every move

Custody, temperature, and handoff evidence is organized around shipment records and client visibility.

Controlled documents

SOPs and client packs are controlled assets. Approved copies are issued through governed access.

Document center.

Chain-of-custody forms, temperature logs and incident reports on every specimen transfer. No exceptions.

Chain-of-Custody Form

Signed by both parties at every collection and delivery. Records material type, item count, temperature at handover, and deviations. Filed same day.

Escalation Protocol

A written six-step escalation procedure agreed and countersigned at onboarding. Response times are written into the protocol per tier — not given verbally.

GPS Transfer Record

Full route recorded on Clinical+ and Critical transfers. Timestamped GPS log available for replay from the client portal — useful for any audit or dispute.

Incident Reports

Any deviation triggers a written report: what happened, when, what action was taken, what follow-up is required. Clinical: 24h. Clinical+ and Critical: 4h.

Monthly Compliance Summary

Delivered on the 1st of each month. Every transfer listed with reference, date, material, temperature compliance rate, and incident log. Structured for JCI, CAP, ISO 15189.

Temperature Data Log

Clinical+ and Critical: continuous real-time monitoring, full log uploaded on delivery. Clinical: complete report within 24 hours of transfer completion.

Controlled documents stay controlled.

Approved clients can request controlled copies through the Client Portal.

Open client portal